Privacy Policy

This Privacy Policy is subject to and should be read in conjunction with the Terms of Access for this website. 

The Privacy Act 1993 (“Act”) sets out twelve information privacy principles (“Principles”). These Principles establish rules for the collection, storage, security, accuracy, use and disclosure of personal information, as well as an individual’s rights to access, and correct, personal information. Queenstown Airport is committed to compliance with the Principles. 

Queenstown Airport collects, holds and uses personal information from the following groups of people: 
members of the public;
customers;
business relations; and
employees

Information will only be collected information for a lawful purpose connected with a function or activity carried out by Queenstown Airport. Set out below is Auckland Airport’s Privacy Policy for collecting personal information from customers or members of the public.


Privacy Officer

In accordance with the requirements of the Act, Queenstown Airport has appointed the Corporate General Manager as the Privacy Officer. The Privacy Officer has statutory obligations to: 

    (a) encourage and ensure Queenstown Airport compliance with the Principles; 
    (b) deal with requests made to Queenstown Airport for access to and/or correction of personal information; and 
    (c) work with the Privacy Commissioner on any investigation into Queenstown Airport. 

 


Telephone and video surveillance

In the interests of safety and security at the Airport, it is necessary for Queenstown Airport to operate video surveillance cameras (CCTV), in the form of a closed circuit television system.. All surveillance of this type must relate solely to safety and security issues, as they affect the safe and efficient operation of the airport. The Airside Operations Manager or the Terminal Operations Manager must approve any additions or variations to the Queenstown Airport surveillance system. Other organisations operating at the airport may also operate video surveillance cameras in respect of the areas in which they operate, as well as record telephone conversations via their telephone systems. 

From time to time Queenstown Airport receives requests from other parties to view surveillance footage. Any access to such footage must comply with Queenstown Airport’s Privacy Act obligations. 

Queenstown Airport will ensure that its video surveillance is restricted to those areas of the airport where surveillance will not amount to an unreasonable interference with personal privacy. It must be noted, however, that where Queenstown Airport has any reason to suspect that misconduct or unlawful behaviour is occurring on airport, hidden camera surveillance may occur. In such a situation, Queenstown Airport will be under no obligation to notify the location or installation of cameras, however, will endeavour to limit surveillance to the particular conduct being investigated.

Website information

Queenstown Airport collects information about visits to this website which it uses to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. Although we collect and may publish aggregated information about usage patterns, we do not use “cookies” to track individual user information or collect information about individual machines or link the information collected to any type of personal profile.

Email addresses 


If you provide us with your email address, for example by filling out an electronic comments card, we will use this information only for the purposes that you have authorised. Email marketing will only be sent to your email address if you have expressly consented to this. You may unsubscribe to any email marketing message at any time by following the unsubscribe details contained in the message. 

Please be aware that communications over the internet, such as emails, are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. 


Use of information

If you provide us with personal information via your use of our website – for example by filling in an online form - or otherwise, we will use this information only for purposes that you have authorised. Comments cards and email feedback will be used to conduct customer research and assist us in improving and developing the services and facilities provided by Queenstown Airport. Information collected via our website may also be used to improve the website and make it more responsive to visitors’ needs.

Storage of information

Queenstown Airport will use reasonable endeavours to ensure that all personal information is securely protected against loss, unauthorised access and other misuse. This includes physical security, computer and network security, communications security and personnel security. 



Correction

Queenstown Airport will take reasonable steps to ensure the personal information held by it is accurate. Queenstown Airport will respond to any request by an individual to correct personal information held about that individual as soon as practicable following receipt of such request. All requests of this nature should be directed to the Privacy Officer in the first instance. 


Changing this policy

Queenstown Airport may change this Privacy Policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new Privacy Policy. We will tell you about any changes we make by posting an updated Privacy Policy on our website. Any change will apply as from the date such policy is posted.